Frequently Asked Questions

To integrate WhatsApp Business API into your website, choose from the following options:

• Add a click-to-chat link to your homepage
• Add a WhatsApp Business button by embedding the code provided by WhatsApp
• Use a third-party whatsapp chat widget

The WhatsApp Business Platform has a conversation-based pricing model where businesses pay per 24-hour conversation. The prices vary according to the conversation category (utility, marketing, authentication, service).

Check out WhatsApp Business API pricing updates

Billing options depend on your account type:

• If you’re a developer working for yourself or your organization, you can add a credit card to your WhatsApp Business account, available in supported countries.
• If you’re a WhatsApp business solution provider, you can apply for a credit line for your account.

1. Decide on the type of partnership: Solution Partner, Tech Provider, or Tech Partner.
2. Follow the specific requirements for your chosen partnership type.
3. Complete the onboarding process provided by Meta.
   For detailed steps, go to the official documentation.

No, it’s not. Starting July 1, 2024, WhatsApp stopped registering business phone numbers for use with the on-premises API. Only registration with the Cloud API is accepted.

Read more: WhatsApp On-Premises Sunset

Technical support with the WhatsApp Business Platform includes the following options:

• WhatsApp Business API status
• Developer support
• Developer community forum
• Reporting bugs
• Enterprise developer support

To delete your WhatsApp Business account, do the following:

1. Go to Settings on your account
2. Click on Delete My Account
3. Choose your region and enter your business number
4. Select a reason you’re deleting the account
5. Confirm to delete your WhatsApp account

To create a WhatsApp Business account, do the following:

1. Download and launch the WhatsApp Business app
2. Review the terms and conditions
3. Register and verify your phone number
4. Build your WhatsApp Business profile
   Learn how to create WhatsApp Business account](https://learn.rasayel.io/en/blog/create-whatsapp-business-account/)

You can connect a phone number to your business account by following these steps:

1. Open the Business Manager
2. Click on All Tools > Engage customers > WhatsApp Manager
3. Choose the WhatsApp Business account you want to connect the number to
4. Go to the left menu and click on Phone numbers
5. Click on Add phone number

Learn more here.

To create a WhatsApp display name, go to the settings of your WhatsApp Business account, then the Business Profile section. Edit the Display Name field. Once updated, the new name will need to be reviewed and approved by WhatsApp before it shows to your customers.

Learn more here: WhatsApp Display Name

To change your WhatsApp business display name, do the following:

1. Go to Business Manager and choose your business
2. Click on the three horizontal lines icon
3. Go to WhatsApp Manager
4. Choose your business account
5. Go to the left menu and choose Phone numbers
6. Go the Name column and click on Edit display name

Set up two-step verification by doing the following:

1. Open your settings
2. Click on Account > Two-step verification > Turn on or Set up PIN.
3. Enter a pin of six digits
4. Add an email address for resetting and safeguarding
5. Click on Next > Save

To apply for Meta Verified on your WhatsApp Business account, follow these steps:

1. From the chatlist, go to Tools > Meta Verified > Continue
2. Choose a subscription package
3. Choose the account you want to verify and click Continue
4. Set up a payment method and click Pay > Next

To get OBA status, your business needs to:

• Follow WhatsApp’s Business and Commerce policies
• Represent a well-known entity
• Get a business verification
• Set up a two-step verification

You can apply for an Official Business Account status through the following steps:

1. Go to Business Manager > WhatsApp Manager
2. Choose the phone number you want to get the status for
3. Turn on two-factor verification
4. Click Submit Request
5. Fill out the required information

To set up automated messages on WhatsApp, do the following:

1. Launch the WhatsApp Business app
2. Go to ⋮ > Business Tools > Away/Greeting Message
3. Click on Send away message/Send greeting message
4. Tap Away message/Greeting message and edit the message
5. Click Ok

To set up quick reply on WhatsApp, follow these steps:

1. Go to ⋮ > Business Tools > Quick Replies
2. Click Add > Message to create the message
3. Click Shortcut and set a keyboard shortcut for your quick reply
4. Click Save

1. Tap the 3 dots in the upper corner of your screen
2. Tap more options
3. Tap Business tools and then tap Greeting message.
4. Turn on Send greeting message.
5. Tap Greeting message to edit your greeting message, then tap OK.
6. Tap Recipients and select one of the following options:

• Everyone: send to everyone who messages you.
• Everyone not in address book: send to customers who aren’t in your address book.
• Everyone except…: send to all customers except those you select.
• Only send to…: send only to select customers.

7. Tap Save.

To use quick reply on WhatsApp:

1. Open a chat
2. Click Message, then type “/”
3. Choose the quick reply you want
4. Click Send

Read more on quick reply messages

To create short WhatsApp links, do the following:

• Open Business Tools through the menu
• Go to Short Link
• Click on Short Link to generate a new link

1. Use an online QR code generator
2. Enter your WhatsApp number
3. Enter a pre-filled message that the customer can send to you (optional)
4. Generate the QR code

1. Open the WhatsApp Business app
2. Open Business Tools through the menu
3. Go to Short Link
4. Click View QR Code
5. Go to the menu and click Reset link > Reset

1. Go to Business Tools through the menu
2. Open Short Link and choose View QR Code.
3. From there, you can either share the QR code directly or select Share Link.
4. Pick a contact or an app to send your QR code or link.

To allow people to join your WhatsApp group via a QR code, do the following:

1. Open the group chat and click on the group name.
2. Select Invite via link.
3. Click QR code.
4. If sending via WhatsApp, pick contacts or search for them, then tap Send.

1. Launch the WhatsApp Business app on your main phone.
2. For Android, tap More Options > Linked Devices > Link a Device > Link with Phone Number Instead.
3. For iPhone, go to Settings > Linked Devices > Link Device > Link with Phone Number Instead.
4. Verify your identity if prompted
5. Enter the code displayed on your companion device into your main phone.

1. Open the WhatsApp Business app on your main phone.
2. Go to Linked Devices > Link a Device through the menu
3. Use your phone to scan the QR code displayed on the device you want to link.

To link WhatsApp Business with Facebook and Instagram, follow these steps:

1. Go to Business Tools > Facebook & Instagram through the menu
2. Choose Facebook or Instagram, depending on the platform you want to link
3. Log in to your Facebook or Instagram account
4. Follow the prompts (they differ according to the platform you chose)

1. Open the WhatsApp Business app
2. Go to Business Tools > Facebook & Instagram through the menu
3. Choose Instagram and log in to your account
4. If you have a Professional Account on Instagram, continue to the next step. If you don’t have a Professional Account, you’ll need to update your account type.
5. Verify your account information and click Add > Back to WhatsApp.

Yes, you can use WhatsApp Business on the web through WhatsApp Web. Here’s how:

1. Open web.whatsapp.com on your web browser
2. Open the WhatsApp Business app on your phone
3. Go to Linked Devices through the menu
4. Scan the QR code shown on the web page with your phone
5. Once scanned, your WhatsApp Business chats will be available on the web.

While WhatsApp doesn’t tell you if someone blocked you, there are indicators that they did, like the following:

• No message read confirmation (two blue ticks)
• No account status
• No updated profile pictures

To improve your WhatsApp quality rating, only contact customers who have opted-in, make the messages relevant and within context, and give customers an opt-out option.

Learn more here.

To make more sales on WhatsApp, do the following:

• Personalize your WhatsApp communications
• Use WhatsApp Business tools like quick replies, catalogs, and broadcast messages
• Re-engage with dormant leads
• Integrate WhatsApp with your CRM
  Learn more here.

You can use WhatsApp for sales by:

1. Creating a WhatsApp Business account
2. Using broadcast lists to reach customers
3. Using automated messages for engagement
4. Creating product catalogs

Learn more here.

To create a WhatsApp sales funnel, follow these steps:

1. Create a WhatsApp Business account
2. Build a contact list
3. Engage with your customers
4. Nurture leads
5. Present personalized offers
6. Close deals
7. Follow up

To manage a WhatsApp inbox efficiently, follow these tips:

1. Assign clear roles and responsibilities
2. Use tags and categories to stay organized
3. Set up automatic replies
4. Monitor team performance
5. Integrate with CRM

To create teams in WhatsApp, you can use the group chat feature:

1. Open WhatsApp and tap New Chat > New Group
2. Select the team members you want to add and tap Next
3. Enter a group name that represents your team and tap Create

You can use a WhatsApp click-to-chat link generator or create it manually following these steps:

1. Start with the base URL: https://wa.me/
2. Add your phone number, including the country code (no spaces, dashes, or special characters)

• Example: For a number like +1 234 567 8900, use: https://wa.me/12345678900

3. (Optional) Add a pre-filled message by including ?text= followed by the message text. Replace spaces with %20

• Example: https://wa.me/12345678900?text=Hello%20there

To pitch sales on a WhatsApp chat, do the following:

1. Build rapport with the customer
2. Identify their pain points
3. Present a solution through your product
4. Direct them to the next step using a call-to-action