✉ Quick Replies

On this page you learn about setting up quick replies and how to retrieve them in a chat.

How to Set up Quick Replies

Open your WhatsApp Business app. Tap on the business icon Business icon.. Scroll down and select Quick replies.

Selecting Quick replies.

You see a “thanks” reply by default. To create a new quick reply, tap the plus button.

Adding a new quick reply.

Under “shortcut”, choose a name for your quick reply. Under “Reply message”, write the quick reply you wish to save. Press Save.

Creating a new quick reply.

If you want to see the reply you saved, go to “Quick replies” under the business icon.

Quick replies.

How to Retrieve a Quick Reply

Go to the chat with a customer and type “/”. The list of your saved quick replies and your profile will appear. Select your desired quick reply.

Retrieving a quick reply.

Make changes to the reply if you need to.

Editing a quick reply.

Press send.

Sending a quick reply.