57 Free WhatsApp Auto Reply Message Templates

Do you know that you’re 8 times more likely to convert leads if you reply to them within 5 minutes? Of course, you can’t always guarantee that. That’s why businesses set up WhatsApp auto reply messages, which are instant messages that get sent automatically to customers the second they contact a business.

Automated messages on WhatsApp can be away or greeting messages. Both are important for engaging customers till a human contacts them, and they can make all the difference between losing and converting a lead.

To set up auto reply on WhatsApp, you need to have templates with different replies for different occasions. In this guide, we’ll give you 57 examples of WhatsApp greeting and away messages that you can use.

Templates for WhatsApp greeting messages #

Here are some examples of greeting message templates for WhatsApp that you can use for different occasions.

For inbound leads #

1. Hi there 👋 Thanks for reaching out! I’m [Name], and I’ll be helping you today. Let me know what you’re interested in, and we’ll take it from there.
2. Hey! Welcome to [Business Name]. Are you interested in [Product A], [Product B], or just exploring? I’d be happy to guide you.
3. Hi and welcome to [Brand Name]. To get started quickly, just let us know what you’re interested in or what questions you have.
4. Thanks for contacting us. While you wait, feel free to browse our [catalog/FAQs/site link]. I’ll be with you shortly to assist.

For returning customers #

1. Welcome back, [Customer Name]! Great to hear from you again. How can we assist you today?
2. Hi [Name], great to see you again! If this is about your previous order or a follow-up, just let me know and I’ll pick it up from there.

For new customer onboarding #

1. Hi [Name]. Thanks for joining [Brand Name] 🎉 We’re excited to have you. Let me know if you need help getting started.
2. Welcome to the [Brand Name] family. Here’s a quick guide to help you get started: [Link]. If you have questions, reply here anytime.

For order confirmation or status inquiries #

1. Thanks for reaching out! If you’re checking on an order, just drop your order number below and I’ll help you out.
2. Thanks for your order, [Customer Name]. We’ve received it and it’s now being processed. We’ll send you a confirmation once it ships!
3. Hello. If you’re wondering about your order status, I’ve got you covered. Just share your order number and I’ll check right away.

For event registration or follow-up #

1. Thanks for registering for our [Webinar/Event Name]! This chat will keep you updated, and feel free to message us if you have any questions.

Greeting with interactive menu (for chatbots) #

1. Hi there. What would you like help with today?

   1️⃣ Browse products

   2️⃣ Track order

   3️⃣ Speak to support

Not sure how to use a chatbot on WhatsApp? Read our guide on how to set up and customize your chatbot.

For sales inquiry leads #

1. Hey! I’m here to help you find the perfect solution. Are you interested in [Product A] or [Product B]?
2. Hi there 👋 Thanks for your interest in [Product/Service Name]. I’d love to learn more about your needs so I can recommend the best fit.
3. Great to hear from you. I can help you choose the perfect plan based on your goal, just tell me a bit about what you’re looking for.

General friendly welcome #

1. Hi there 👋 Welcome to [Business Name]! I’m here to help with anything you need. Just send a message and I’ll get right on it.
2. Hi 😊 Welcome to [Business Name]. We’re excited to connect with you. Let us know how we can help today!

Professional welcome #

1. Hello, thank you for contacting [Business Name]. Please share your inquiry and we’ll get back to you shortly.
2. Hello, and thank you for contacting [Company Name]. Please let us know how we can assist you today.
3. Welcome to [Business Name]. We’re here to support you with any questions or requests. Just let us know how we can help.

Welcome message for service-based business #

1. Hey, you’ve reached [Service Name]! Whether you’re looking for advice, quotes, or a quick fix, you’re in the right place.
2. Hello. Thanks for contacting [Business Name]. Let us know the service you’re interested in, and we’ll guide you through the next steps.

Greeting for subscription-based services #

1. Welcome to [Brand Name] Premium. You now have access to exclusive perks. Let us know if you need any help getting started.
2. Welcome to [Subscription Name]. You now have full access to your subscription benefits. Let us know if you need help getting started!
3. Hey there, and welcome 😊 We’re excited to have you as a subscriber. Need help navigating your account or using your plan? Just ask!

Greeting with CTA to visit site #

1. Thanks for reaching out 😊 You can check out all our offerings at [website link], or just message us here with your questions.
2. Hi there, you can explore all our products and services on our website: [yourwebsite.com]. Let me know if you have any questions while browsing!

Greeting for bookings or appointments #

1. Hey there! Ready to book your [Service]? Let us know your preferred date and time, and we’ll handle the rest.
2. Hello, thanks for getting in touch. To schedule your [service name], please share a convenient time and any specific requests you have.

B2B inquiry greeting #

1. Hi! You’ve reached the business team at [Company Name]. Let us know your company name, what you’re looking for, and we’ll be in touch shortly.
2. Welcome to [Company Name]. We specialize in [brief value prop]. Tell us more about your company and goals so we can tailor the right solution for you.
3. Hello, and thank you for reaching out to [Company Name]. Could you please share a bit about your company and what you’re looking for? We’ll connect you with the right person.

While you’re here, check out these B2B sales trends you need to keep an eye out for in 2025.

Greeting for high-ticket leads #

1. Hello and thank you for considering [Brand Name]. One of our specialists will connect with you shortly to discuss the best options for your needs.
2. Hi there. You’ve reached our team at [Brand Name]. We help businesses like yours achieve [key result]. Let’s discuss your goals and see how we can partner to make it happen.
3. Hi [Name], and thank you for considering [Brand Name]. I’m here to provide personalized support and walk you through our premium offerings. What would you like to explore first?

Templates for away WhatsApp messages #

Away messages are equally as important as greeting messages. They show respect to your customers and help set expectations on when you’ll respond. Here are templates you can use.

General support after-hours message #

1. Thank you for your message. We’re unavailable right now, but will respond as soon as possible.
2. Thanks for messaging us. Our support hours are 9 AM – 6 PM (Mon–Fri). We’ll get back to you as soon as we’re online.
3. Thanks for your message! Our support team is currently offline. Our working hours are [9 AM – 6 PM, Mon–Fri], and we’ll get back to you as soon as we’re back online.
4. Hey there 👋 We’re currently away, but don’t worry, we’ve received your message and will respond first thing during our support hours (Mon–Fri, 9 AM–6 PM).
5. Hi! Our team is offline at the moment. While you wait, feel free to check our Help Center here: [link]. We’ll reply during the next business day.
6. Thanks for reaching out! We’re currently closed but still keeping an eye out. Expect a reply as soon as we’re back at [opening hour].

Want to explore more automation opportunities for your support team? Read on WhatsApp automation guide for customer support.

During holidays #

1. Happy holidays! Our team is currently away celebrating and will be back on [Date]. We’ll get back to your message as soon as possible after that.
2. Hi there! 🎄 We’re currently away for the holidays and will return on [Date]. In the meantime, feel free to visit [link] for helpful info.
3. Happy Eid! 🌙 Our team is currently away celebrating the holidays and will return on [Date]. We’ll respond as soon as we’re back!
4. Our office is closed for the [Holiday Name] break from [Start Date] to [End Date]. Please expect a delayed response. We’ll be back to assist you on [Return Date].

Event day or launch day auto-response #

1. It’s launch day! We’re experiencing high message volume right now, but we’ll respond as soon as we can. Thanks for your patience!
2. Hi! We’re currently live with our [Event/Product Launch Name] and are receiving a large number of inquiries. Our team will get back to you within [X] hours. Thanks for bearing with us!
3. Hey there. We’re thrilled to be launching [Product/Event Name] today 🎉 If you’ve messaged us, we’ve seen it, and we’ll reply as soon as possible. Thanks for your support!

Custom away for product or service-specific inbox #

1. Hi! You’ve reached our [Service Name] support inbox. Our agents are currently offline but will reply during working hours (9 AM – 6 PM).
2. Thanks for messaging [Service Name] support! We’re currently unavailable, but feel free to leave your question and we’ll reply as soon as we’re back online.
3. You’ve reached the [Product/Service Name] team. We’re not available right now, but we’ll respond within one business day. For urgent issues, email us at [support@email.com].

Out of office (individual agent) #

1. Hey there! I’m currently out of the office and will return on [Date]. For urgent matters, please contact [Alternate Contact Info].

After a lead fills a form or leaves info #

1. Thanks for your message! We got your details and will reach out within 24 hours. If it’s urgent, reply ‘URGENT’ and we’ll prioritize it.
2. Your request has been received, thank you. A member of our team will review your info and follow up within one business day. We appreciate your interest in [Company Name].

During unexpected delays or power outage #

1. Hi. We’re currently facing a short delay due to a system issue ⚠️ but we’re working hard to get back to you ASAP. Thanks for your patience!

Polite delay message during peak times #

1. Hello. We’re currently experiencing a high volume of messages and might take a bit longer to respond. Thanks for your patience—we’ll be with you shortly!
2. Thanks for reaching out. Due to higher-than-usual demand, our response time may be a bit longer than normal. We appreciate your patience and will be with you shortly.
3. We’re currently helping other customers and might take a little longer to reply. We haven’t forgotten you, we’ll respond as soon as we can!

Temporary closure notice #

1. We’re temporarily closed for system maintenance 🛠️ We’ll resume normal operations on [Date]. Leave a message and we’ll reply when we’re back.
2. Thank you for your message. Our office is temporarily closed from [Start Date] to [End Date] for [reason, e.g. maintenance/team break]. We’ll respond once we return.

Time-zone-based away message #

1. Thanks for messaging us! Our team operates from [Time Zone], and it’s currently outside working hours. We’ll reply once we’re back online.

Conclusion #

WhatsApp’s greeting and away messages help keep your customers engaged till you’re available to reply. They’re a great asset if your team isn’t available 24/7, and you can set up replies for specific events. For instance, holidays, maintenance issues, subscription-based and service-based inquiries, and so on.

Using the templates we provided above, you can build a solid auto-reply system that helps you convert leads.

About the author

Hania Elmessiry

Hania is a seasoned researcher and content writer specializing in WhatsApp Business and its role in B2B sales and customer engagement. With years of experience creating in-depth, thought-provoking content, she combines real-life use cases and deep industry insights to help businesses leverage WhatsApp as a growth tool. Her expertise lies in translating complex research into actionable strategies, making her a trusted resource for companies looking to innovate their communication and sales processes.

@Hania Elmessiry on LinkedIn