27+ Free WhatsApp Customer Service Message Templates
A new visitor lands on your website, opens your WhatsApp chat, and your message appears, but which one? A first-time visitor needs a warm welcome. A returning customer should feel recognized. And someone exploring your product might need a bit of guidance.
In this guide, you’ll find 27 customer service live chat script examples for WhatsApp for specific scenarios. They’re grouped by situation, so you always know which one to use.
Let’s get straight to it.
Default greetings for first-time visitors
When someone visits your website for the first time, you want to make them feel welcome. A simple, friendly greeting can set the right tone and encourage them to start a conversation.
- “Hi there! Welcome to [Your Company Name]. Let us know if you need any help.”
- “Hey! It’s great to see you here. How can we make your visit easier today?”
- “Welcome! Looking for something specific? We’re here to help!”
Greetings for returning visitors
When a customer comes back, acknowledge their previous visit to make them feel valued and show that you remember them.
- “Welcome back! Let us know how we can assist you today.”
- “Hey again! Need help picking up where you left off?”
- “Great to see you back! What can we do for you today?”
Behavior-based greetings
Sometimes, it’s not just about saying hello. You want to respond to what the customer is doing on your website. For example, if they’ve spent a while on a product page, you can prompt them with a helpful message.
- “Not sure which option is right for you? Let us help!”
- “Looking for more details? Chat with us!”
- “Stuck? We’re here to guide you through.”
Personalized greetings for product recommendations
When you know a bit more about the customer—like their preferences or past purchases—you can make your greeting more relevant.
- “Welcome back, [Name]! We’ve got some new arrivals you might like.”
- “Hey [Name], need more of what you ordered last time? We’ve got it in stock!”
- “Hi [Name], looking for similar items? We can recommend a few.”
Support-focused greetings
If your chat is mainly used for customer support, your greeting should make that clear. This helps set expectations and guides customers to the right help.
- “Hi! Need help with your order? Let us know!”
- “Having trouble? We’re here to sort it out.”
- “Looking for assistance? Our support team is ready to help!”
Lead capture greetings
Sometimes, your goal is to collect contact information or get the customer to take action. In this case, your greeting should encourage them to share a bit more.
- “Hi there! Want a personalized quote? Just share a few details.”
- “Hey! Let’s get you started with a free consultation. Ready?”
- “Interested in learning more? Drop us a message!”
Post-purchase follow-up greetings
After a customer makes a purchase, check in and make sure they’re satisfied. This helps build loyalty and shows you care beyond the sale.
- “Thanks for your purchase! Let us know if everything’s working perfectly.”
- “We hope you’re loving your new [Product Name]! Need any help?”
- “Your feedback means a lot to us. Let us know how we did!”
Greetings for special offers and promotions
If you’re running a promotion, your message can spark additional interest.
- “Limited-time offer! Get 20% off today. Want to know more?”
- “Don’t miss our exclusive deal! Need help making a choice?”
- “Special offer just for you! Let us know how we can help you claim it.”
Greetings for inactive users
If someone hasn’t interacted with your business in a while, a friendly nudge can bring them back.
- “It’s been a while! Need help with anything?”
- “Hey, we missed you! Can we help you with something today?”
- “Welcome back! We’re here if you need anything.”
Conclusion
There you go, with these templates, you’re ready to start conversations with your customers. Use them as they are, tweak them to match your brand, or build your own based on these ideas. Whatever you do, keep it simple, clear, and helpful.
Talk to an expert
Miodrag is a seasoned WhatsApp marketing expert with over 15 years of experience in B2B sales and communication. Specializing in the use of WhatsApp Business API, he helps businesses use WhatsApp’s marketing features to grow their sales and improve customer engagement. As one of the early adopters of WhatsApp Business, Miodrag has a deep understanding of its tools and strategies, making him a trusted authority in the field. His insights have helped many businesses with their communication strategies to achieve measurable results.
