Trengo Alternative Built for B2B Sales Teams

Are you trying to boost sales on WhatsApp and manage customer interactions more effectively? In this article, we compare two popular platforms, Trengo and Rasayel, to help you decide which one suits your business needs better.

Rasayel is built for sales teams. It’s packed with features for managing leads and improving WhatsApp communication. On the other hand, Trengo is more focused on customer support. It offers a multi-channel communication solution.

Trengo alternative: Trengo vs. Rasayel #

Here’s a quick comparison between Trengo & Rasayel to help you determine which platform better suits your business needs.

Trengo review: Pros & cons #

Trengo offers a cloud-based platform for managing customer communication across multiple channels. While it supports a broad range of messaging services, it’s primarily tailored for customer support teams that need to manage conversations better.

Pros #

• Supports E-commerce
• Boosts teamwork with simple collaboration tools

Cons #

• Limited WhatsApp features for specialized use
• No AI assistant available
• Multi-channel management can be complex

Trengo alternative for sales over WhatsApp: Rasayel #

If your goal is to close more deals over WhatsApp, Rasayel might be the better choice since it’s built for sales teams and comes with features designed for WhatsApp communication.

Efficient lead qualification & segmentation #

With Rasayel, you can set up lead qualification bot flows in just a few minutes. The bot can ask qualifying questions and create profiles for leads based on their answers. It can prioritize leads based on your criteria, assign agents or teams to the leads & more.

Complete customer journey on WhatsApp #

You can create and send WhatsApp flows directly from Rasayel. Flows are great for tasks like lead generation, registration, and demo booking because they guide customers step by step and collect the details you need without manual follow-up. This means you don’t need to send links to customers to fill out forms on their browsers. Trengo doesn’t support creating WhatsApp flows using Meta’s new flow block architecture.

Easy CRM integration & automation #

Rasayel integrates easily with your existing CRM and other tools. You can automate repetitive tasks, track customer interactions, and ensure your sales team stays focused on what matters most – closing deals. This integration helps you maintain a smooth workflow and improves overall efficiency.

Trengo vs. Rasayel: A review of WhatsApp chatbots #

Rasayel’s chatbot builder is designed with sales teams in mind. It’s intuitive, lets you set up bots that qualify leads, book demos, or answer common questions without needing technical skills.

On the other hand, Trengo’s Flowbot is built for support teams. It can take care of simple tasks and automate parts of the customer conversation, but building larger flows quickly gets messy since everything stacks in one long list, making it hard to keep an overview.

Here’s a simple comparison of the features:

Why Rasayel? #

Rasayel is entirely focused on B2B sales WhatsApp. With features like AI chatbots, custom workflows, and CRM integrations, Rasayel helps sales teams engage with customers more effectively and close deals faster.

How to use Rasayel to sell on WhatsApp? #

With Rasayel, your team can run the entire sales process inside WhatsApp. Here’s how:

1. Keep track and stay in control #

Monitor all activities and control all WhatsApp conversations across your team. You can track how agents interact with customers, then use this data to spot bottlenecks, coach your team, and improve your sales process.

2. Manage leads efficiently #

Automatically sort and prioritize leads with data attributes. This means you can quickly find and follow up with the most important prospects. Attributes like lead source, industry, deal size, or engagement level help you focus on the right leads.

3. Integrate with your CRM #

Sync conversations automatically with your CRM. Rasayel integrates with Pipedrive, and HubSpot, and you can integrate Rasayel with any CRM system via Zapier. This way, every WhatsApp chat shows up next to your deals and contacts, so your team doesn’t have to copy-paste notes or worry about missing details.

4. Report on agent performance #

Rasayel’s HubSpot integration automatically loggs every customer engagement into your CRM. This data can be used to extract reports to see who’s doing well and where your team might need extra support.

5. Collaborate easily #

You can easily assign or reassign leads to the right agents, so replies are faster and customers get the attention they need.

With notes and mentions, agents can leave notes on specific leads, provide context and sharre important information directly within the conversation with the lead. By using mentions (@), agents can tag colleagues and their attention to particular conversations or tasks instantly.

6. Use automation to qualify & nurture leads #

Chatbots can handle the first round of questions like company size, budget, or needs, and quickly see which ones are worth your team’s time. Once a lead is qualified, the next step is nurturing. You can set up follow-ups, share resources, and stay in touch until prospects are ready to move forward.

7. Automate workflows #

Use automated workflows. to cut down on manual work and respond faster. For example, when someone fills out a form or books a demo, you can trigger a WhatsApp message right away. You can also set up reminders, follow-ups, or handoffs to the right rep, so every lead gets a timely response without your team needing to keep track of everything.

Pricing: Rasayel vs. Trengo #

Here is a detailed comparison of Rasayel’s Grow Plan and Trengo’s Boost Plan:

Choosing between Trengo and Rasayel depends on your business needs. If your primary focus is on WhatsApp sales, Rasayel offers more specialized features and better value. For multi-channel support, Trengo is the better option.

Conclusion #

Trengo and Rasayel both offer powerful features, but they serve different needs. Rasayel is great for sales teams focused on WhatsApp. It offers lead management, CRM integration, and automation tools that help close deals faster. It’s quick to set up and easy to use. It’s ideal for software businesses that sell their product over WhatsApp.

Trengo, on the other hand, is designed for customer support teams. It supports multiple communication channels and is perfect for industries like e-commerce and hospitality. It makes support interactions easier by bringing all messages into one inbox and helping agents handle high volumes of requests.

Decide what your primary need is. If it’s boosting sales through WhatsApp, Rasayel is the way to go. If you need a robust multi-channel support system, Trengo might be better.

In the end, the right choice depends on your specific business goals and needs. Consider the features, pricing, and setup times to make an informed decision.

About the author

Miodrag Magyar

Miodrag is a seasoned WhatsApp marketing expert with over 15 years of experience in B2B sales and communication. Specializing in the use of WhatsApp Business API, he helps businesses use WhatsApp’s marketing features to grow their sales and improve customer engagement. As one of the early adopters of WhatsApp Business, Miodrag has a deep understanding of its tools and strategies, making him a trusted authority in the field. His insights have helped many businesses with their communication strategies to achieve measurable results.

@Miodrag Magyar on LinkedIn