Ever found yourself switching between Slack and WhatsApp all day and thinking, “There’s got to be a better way”? There is! The WhatsApp Slack integration through Zapier goes beyond being a clever solution; it fundamentally transforms the efficiency and coherence of your digital communication.

In this article, we delve into how you can harness the power of Zapier to seamlessly integrate WhatsApp with Slack, creating a unified communication hub that leverages the strengths of both platforms. Let’s dive in.

Why Integrate Slack with WhatsApp? #

Imagine this: a team member drops a note in Rasayel, starting with “/slack”, to flag something important. This could be a customer request or an urgent update. Instantly, this note gets whisked over to a designated Slack channel through Zapier. No more app-switching or lost messages.

The notes feature in Rasayel is designed for sharing important information among team members.

This integration ensures that crucial information shared in notes in Rasayel, from customer requests to team updates, is immediately accessible to everyone in your Slack workspace. It’s a simple, yet effective way to keep your communication lines clear and your team in sync.

Connect Slack & WhatsApp with Rasayel: How it Works #

Zapier is a web-based automation tool that connects different apps and services. It allows users to automate tasks and create “Zaps” that automatically perform specific actions when certain conditions are met. These Zaps are triggered by events in one app and can perform actions in one or more other apps.

In the following example, we will create a Zap that automatically connects Rasayel with Slack and whenever a team member wants to send a private note through Rasayel, it will be posted in a specific Slack channel. Pretty neat, right?

Initiating the Integration #

A team member adds a private note in Rasayel that starts with /slack.

For example: “/slack This customer would like to request X, Y, and Z…”

A team member sends this message in the conversation:

Triggering Direct Slack Notifications #

Zapier will process that note and post it in a Slack channel.

Important: No other private notes or messages will be sent to Slack.

How to Connect Slack & WhatsApp Via Zapier: Step-by-Step #

Think of Rasayel in this integration as the central nervous system, where important information is organized and tagged, while Zapier serves as the neural pathways transmitting it to the relevant channels in your digital communication ecosystem. Together, they create a unified communication hub that leverages the strengths of both Slack and WhatsApp, boosting your team’s efficiency and coherence.

Creating a Zap that integrates Rasayel with Slack is a fairly straightforward process. Here is a step-by-step guide on how to do it:

1. Create the Zap #

Go to Zapier and click on +Create Zaps.

2. Select Rasayel #

In the search window type Rasayel and select the app.

3. Choose the Event #

In the Event field select New Message.

4. Choose Account #

Choose the Rasayel account you want to use.

5. Set Up the Trigger #

Select your account from the dropdown menu and choose “all directions” in the Direction field.

6. Test the Trigger #

Click on Test trigger. This action will automatically send a test message to the Slack channel you selected earlier.

7. Filter #

Next, you’ll need to click on Filter and populate the three fields as shown in the second screenshot below.

Since you need this Zap to work only when a note is sent between teammates, you’ll need to add an additional filter. Click “+ And” and populate the additional fields as shown in the screenshot below.

8. Choose an Action #

Chose what action the Zap should take once it’s triggered. In this case we’ll select Send Channel Message.

9. Select a Slack Account and a Slack Channel #

Here you’ll need to determine the Slack account you want the message to be sent to. Select the appropriate account.

Select the appropriate Slack channel where the message will be delivered. In the Message Text field Paste this text:

New message at:

Message:

Chat URL:

By clicking next to each line a dropdown menu will appear where you’d need to select the first option “1.New Message in Rasayel” and choose the appropriate options as shown in the example below.

Note that in the third line Chat URL: starts with a link. Every account has a unique number in the link, so you copy yours from your Rasayel.*

Then, click at the end of the line and from the dropdown menu select 1. Conversation ID: 161132

10. Publish the Zap #

Test the action and if there are no errors, click Publish Zap.

11. Test the WhatsApp + Slack Integration #

Now, go to your Rasayel, turn on the note option, and send a message (to yourself or one of your teammates) starting with /slack.

Check the notification in Slack.

If you click the link in Chat URL it will take you directly to the conversation in Rasayel.

That’s it. Enjoy automated notifications in Slack!

Conclusion #

This WhatsApp Slack integration efficiently streamlines communication. This setup simplifies the transfer of important information, making sure everyone on the team is on the same page. By automating the flow of WhatsApp messages from Rasayel to Slack, teams can stay informed and responsive without the need to constantly switch between apps.

This integration is particularly beneficial for sales and support teams, ensuring swift and organized communication with clients and within the team.

Frequently Asked Questions #

About the author

Miodrag Magyar

Miodrag brings over 15 years of hands-on experience in content writing and marketing, with a talent for making even the trickiest topics clear and interesting. His passion lies in guiding businesses to effectively utilize WhatsApp to build stronger customer relationships and drive results. With an eye for detail and a heart for storytelling, he’s here to show how effective WhatsApp communication can boost sales and enhance customer engagement.

@Miodrag Magyar on LinkedIn