How to create engaging WhatsApp content?

Miodrag Magyar
Last updated July 20, 2023
How to create engaging WhatsApp content?

Imagine you are scrolling through your WhatsApp messages, and you receive a message from a local coffee shop that you have visited before. The message is not just a promotional offer but is a short, fun video showing how their barista creates a latte art design on a customer’s coffee cup. The video ends with a call-to-action encouraging you to visit the coffee shop and try their delicious coffee.

This example illustrates the power of engaging content on WhatsApp. Instead of bombarding customers with sales pitches and promotions, the coffee shop created a short, entertaining video that showcased its products and provided value to its customers. By doing so, they captured their audience’s attention and encouraged them to take action.

Creating engaging content on WhatsApp is essential if you want to stand out in today’s digital age. Customers are constantly bombarded with advertisements and promotions, so businesses must find unique ways to capture their attention and engage with them.

By creating interesting, informative, and entertaining content, you can establish a relationship with your customers, build trust and loyalty, and ultimately drive sales.

Know your audience

Let me humor you with another example. Let’s say you run a gym and want to use WhatsApp to connect with your members and motivate them to stay active. To create engaging content that resonates with your target audience, you need to understand who they are and what they are interested in.

You start by researching your audience and creating customer personas based on their age, gender, fitness level, and workout preferences. You also conduct surveys and polls to gather direct feedback on what motivates them to stay active and what type of content they would like to see on WhatsApp.

Your research shows that your target audience is interested in fitness tips, workout challenges, and motivational quotes. Now you know what WhatsApp content that resonates with them, so you start by sharing daily workout challenges that encourage your members to push themselves and track their progress.

As a result of your efforts, your members become more engaged and motivated to stay active. They begin to see your gym as not just a place to work out but as a community of fitness enthusiasts who share their passion for healthy living. This leads to increased loyalty, repeat business, and positive word-of-mouth referrals to their friends and family.

The importance of knowing your target audience

Knowing your target audience is essential for creating engaging WhatsApp content that resonates with them and drives business success. Here are some key reasons why understanding your audience is important and how to leverage that knowledge:

  1. Personalization: Create WhatsApp content that is personalized and relevant to your audience’s interests, values, and motivations to capture their attention and build stronger relationships with customers.
  2. Engagement: Drive engagement on WhatsApp by tailoring your content to your audience’s needs and preferences. Engaged and loyal customers are more likely to share your content, refer others to your business, and become loyal customers.
  3. Business growth: Increase sales, referrals, and positive reviews by creating engaging WhatsApp content that resonates with your target audience.

Use visuals

Using visuals is a powerful way to enhance your WhatsApp content and capture the attention of your audience. Visuals can convey information more quickly and effectively than text alone, evoke emotions, and create a more memorable experience for your audience.

Some types of visuals that work well on WhatsApp include images, videos, infographics, and memes. These types of visuals are highly shareable and can help your content to spread more widely across WhatsApp groups and communities.

To create visually appealing content on WhatsApp, here are some tips to keep in mind:

Keep it simple

When it comes to creating designs, remember that simplicity can often be more effective than complexity. Clean, simple designs that look good and are easy to understand can communicate a message more clearly than busy visuals that can be too much to handle.

In fact, some of the coolest products and brands are known for their simple and chic designs, which appeal to customers of all ages. By focusing on simplicity and ease of use, designers can create products and experiences that look great, work well, and are practical for everyday use.

Use high-quality images

So, when it comes to slapping images onto WhatsApp, paying attention to the quality of the images you use is pretty important. Sure, low-res pics might be quick and easy to upload, but they can make your message look less professional.

Instead, focus on using high-res images that are clear and look good to your audience. Don’t be scared to try out different types of images, like photos, graphics, or illustrations, to add a little variety and interest to your message. By picking out and using high-quality images, you can make your WhatsApp communication really pack a punch.

Be consistent

It’s super important that your brand is easy to spot across all your WhatsApp content. A great way to make this happen is by using the same branding and design elements in all your WhatsApp messages, like your brand’s logo, colors, and typography.

This will help your audience recognize your brand and content, and it will also make your brand more memorable and help you build a stronger relationship with your customers or followers. Plus, using consistent branding and design elements can help you stand out from the competition and leave a lasting impression on your audience.

Play around with different looks

If you want to make your content really pop, try throwing in different types of visuals. For example, why not try using GIFs or animations? They’re a great way to add some spice and keep your audience hooked. By doing this, you can create visually stunning and entertaining content. That’s a surefire way to build a loyal following.

You can also mix it up by using different formats like infographics, charts, or diagrams. These types of visuals can help you explain tricky concepts in a way that’s easy to digest. That means your audience will be able to understand and remember what you’re trying to say.

By using a variety of formats in your content, you can make the experience more exciting and engaging for your audience. That’s how you build your brand and grow your audience over time.

Keep It short and sweet

In a fast-paced messaging environment like WhatsApp, shorter messages tend to perform better because they are easier to read, understand, and respond to.

Here are some techniques to help you craft concise and impactful WhatsApp content:

Don’t beat around the bush

If you want to get people to care about what you’re saying, you have to start strong. That means creating a message that speaks to your target audience and makes them want to keep listening or reading.

Take the time to think about what’s going to get your customers pumped up and ready to engage with your content. This is your chance to lay the groundwork, so make sure your audience stays hooked.

Use bullet points

Break up longer messages into bullet points, which are easier to read and digest on mobile devices. Using bullet points is an effective way to convey information clearly and concisely. With the increasing use of mobile devices, making sure that your messages are easily readable on smaller screens is becoming more important. By breaking up long messages into bullet points, you can ensure that your audience can quickly and easily understand the main points you are trying to convey.

Bullet points can also help you structure your message and organize your thoughts, making it easier to create a clear and logical narrative.

Use emojis

Emojis are a great way to add personality and emotion to your WhatsApp content and can help to convey complex ideas or emotions more quickly and effectively than text alone.

Personalized WhatsApp newsletter with emojis

We are so serious about emojis that we actually wrote a whole article on “The role of emojis in WhatsApp marketing.” Read it and learn how they can increase your open and engagement rates.

Include clear call-to-actions

Don’t forget to include clear and specific call-to-actions in your WhatsApp messages to encourage your audience to take action, such as clicking a link, making a purchase, or sharing your content with their friends.

Here are some examples of short and sweet WhatsApp messages that engage customers:

  • “Don’t miss out! Limited-time offer ends tonight. Click the link to shop now.”
  • “🎉 New arrivals alert! Check out our latest collection now.”
  • “Happy Monday! Start your week off right with our morning motivation tips.”
  • “Thanks for your order! We’ll send you a confirmation email shortly.”
  • “🚨 Breaking news alert: Sign up now to stay informed on the latest updates.”

Add a personal touch

Want to make your WhatsApp content more engaging? Adding a personal touch can really help! By personalizing your messages, you can make your customers feel seen, heard, and valued, leading to greater trust and loyalty.

If you’re using the WhatsApp Business Platform/API, you can personalize WhatsApp content like never before. With the WhatsApp Business Platform/API, connected to a customer communication platform like Rasayel, you can automate one-on-one conversations with your customers that feel tailored to each individual.

For instance, you can personalize your messages to reflect the interests, preferences, or previous conversations of your customers. That way, you can create a connection with your customers and establish a sense of rapport that can benefit your business.

Furthermore, you can show that you genuinely care about your customer’s needs and are willing to go the extra mile to provide a tailored experience. This can help you build trust with your customers and increase customer loyalty over time.

Another way to get personal with your WhatsApp content using Rasayel is through message templates. These are pre-approved messages that businesses can use to send messages that feel super personal to their customers. Message templates can include dynamic content like the customer’s name or order details to make the messages feel even more special and relevant.

If you want to learn more about WhatsApp message templates, read our articles:

Use segmentation

Segment your audience based on their preferences, behavior, or location, and then create tailored WhatsApp content for each group. This can help to ensure that your messages are relevant and valuable to each individual customer.

Use chatbots

Chatbots can be a great tool for automating personalized conversations with your customers. You can use chatbots to ask customers about their interests, preferences, or feedback - which can help to scale personalization and provide a seamless experience for your customers.

Use user-generated content

Encourage your customers to create and share their own content on WhatsApp - like photos or reviews. This can help build a sense of community and authenticity around your brand, improving engagement and loyalty. So go ahead and get personal!


Creating engaging WhatsApp content is a super powerful way to connect with your audience, build trust and loyalty, and drive great results for your business. By applying these techniques and examples, you can create WhatsApp content that resonates with your audience and drives them to act. But remember, WhatsApp marketing is an ongoing process that requires continuous improvement and adaptation.

As new technologies and trends emerge, it’s important to stay up-to-date with the latest best practices. So, make sure you test and refine your WhatsApp marketing strategies to optimize your results. By continuously improving and evolving your WhatsApp content, you can stay ahead of the curve and drive long-term success for your business.

Hope this helps! Let us know if you have any other questions or need any more help.

Learn more

If you’d like to learn more about how WhatsApp can help you grow your business, please reach out to us on WhatsApp at +13024070488.

We also offer a free consultation session where we review your use case, answer any questions about WhatsApp, and help you build a strategy to make the best out of the platform. Book a call with us here. We’d love to speak with you:

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About the author
Miodrag Magyar

Miodrag brings over 15 years of hands-on experience in content writing and marketing, with a talent for making even the trickiest topics clear and interesting. His passion lies in guiding businesses to effectively utilize WhatsApp to build stronger customer relationships and drive results. With an eye for detail and a heart for storytelling, he’s here to show how effective WhatsApp communication can boost sales and enhance customer engagement.

@Miodrag Magyar on LinkedIn