How to automate WhatsApp messages with Google Forms in 8 minutes

Miodrag Magyar
Published January 11, 2023
Last updated February 14, 2023
How to automate WhatsApp messages with Google Forms in 8 minutes

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Google Forms is an excellent tool for collecting customer data and feedback, but what if you could take it to the next level by integrating it with WhatsApp on Rasayel, and adding automation?

Welcome to our latest post on the power of integrations. This time we automate WhatsApp on Rasayel using Google Forms.

With the Zapier integrations for Google Forms and Rasayel, you can easily collect customer feedback and engage with them in real-time through WhatsApp. This powerful combination allows you to gather valuable insights from your customers and use them to improve your products and services while maintaining a seamless and personalized communication experience.

Let’s take a closer look at how this integration works and the benefits it can bring to your business!

How the flow works

Step 1

A customer answers a survey they received from you on Google Forms and submits the answers.


Step 2

Zapier will process the new data and send a proactive WhatsApp message to the customer.


How to create this Zap?

Creating a Zap that integrates Google Forms with WhatsApp on Rasayel is straightforward. Here is a step-by-step guide on how to do it:

Step 1

Create a new Zap.


Step 2

Find Google Forms in the list of apps.

Under Event, choose New Form Response.


Step 3

Select the account you want to use and click continue.


Step 4

Select the Google Forms document you want to send to customers.


Step 5

Next, you’d need to test your trigger and click Continue.


Step 6

In the next window, you’d need to find Rasayel.

Under Event, choose Create a Proactive Template Message.


Step 7

Select the account you want the message template to be sent from.


Step 8

Next, you’d need to Set up the action.

Under receiver, choose the column containing the numbers of the customers.

Under Channel ID, choose your preferred channel.

Under Message Template, choose the template you want to be used.

Since the message templates have placeholders, under Body select the spreadsheet row containing names.


Step 9

Test the action, and if everything works, Publish the Zap.



Overall, this integration is a valuable asset for any business looking to stay ahead of the competition and provide the best customer experience possible. So, if you want to take your customer engagement to the next level, consider integrating Google Forms with the Rasayel WhatsApp platform today.

Learn more

If you’d like to learn more about how WhatsApp can help you grow your business, please reach out to us on WhatsApp at +13024070488.

We also offer a free consultation session where we review your use case, answer any questions about WhatsApp, and help you build a strategy to make the best out of the platform. Book a call with us here. We’d love to speak with you:

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